Monday, December 19, 2005,5:07 PM NTUC income interview
today is an auspicious day. i went to the first interview after a levels. it was at tampines point... and its a customer service job under NTUC income. u get to answer phone enquries. i shall recount the interview for my dear friends here and u shall decide how terrifying the interview is. haha. firsty, there were two interviewer who interviewed me. one is a man(m) and another a lady(w). i shall type my inner tots in a bracket for entertainment value. haha. but.. i shall ignore my sister's answer here cus its too troublesome to type all here.
W: tell us something about u. your family etc. me:(my family same as my sister's.. ask one can le) oh.. blah blah blah ..jc.. cca.. M: u have no prior work experience, so its difficult for us to employ u. me:(no need so stern rite.. no work experience tts y i am here to gain one! give me a chance man) M: wat do u know about customer service? me: eh.. ans pple's enquiries. treat them nicely, dun lose temper even if the customers are irritated or angry. w:have u called any call centre before? me: (dun test my memory pls) dun think so. w: mobile service provider? me:no such problems.. so nv call. 100 considered? w: ya.. so wat u learn from that call about them? me:(one minute call.. wat can i learn??!?!?! weird) crap crap crap. M: since u have no job experience, how prepared are u for the job? me: (shit.) eh... M: wat do u know about this company? me:(i shld have researched it yesterday night!!! i tot of it but i was too lazy. stupid me) eh.. deal with insurance? M: wat do u know about insurance? me:(shit). actually.. i only have a vague idea. M: if a customer is being difficult, he wants to extend the grace period and waive away interest fees for the premium, he insists. wat will u do? me: see if reason is valid. if valid, check the company policy to see if i can accede.. if cannot then i will tell him. W: if he insists? me: i will ask the supervisior and get back to him later. W: if u are empowered , wat will u do? me: hm.. if he insists, i will extend grace priod and not waive interest. w: why? me: extend grace period.. u accede to his request and it doesnt harm the company interest. waive interest fee... may harm the annual turnover or wat.. blah blah blah(crap.) w: if the man insists and wants to see ur manager, wat will u do? me: hmm.. tell the manager about it , ask him if we can accede to all the requests.. and then if cannot i will tell the customer. the manager cant possibly take care of every difficult customer.
that was the end of the interview. save me someone. haha. the man looked so stern and cocky.. i saw his name card. PATRICK TONG. i remember u. haha. so strict for wat?! make me so nervous. hmpf. part time only ma.. ask so chim qns.. why wld i know about insurance?! i dun buy insurance wat.. my dad does. haha.
oh no.. this interview is crap. haha. total flop! but nvm.. its a difficult job. i forgot to mention wat we did before interview. before they conducted the interview, they attached us to two pple separately to observe them at work. the one i was attached to was alvino, a guy obviously. we were supposed to observe them and see how they go about answering enquiries. too bad for me.. we were supposed to observe two calls. but the system was down and pple who called thru the ntuc hotline will not get their enquiries answered cus the system is down. hmm.. must be bad luck. alvino answered FOUR calls.. ALL from hotlines and he cldnt answer a single enquiry cus the system is down. haha.. so.. i didnt learn a SINGLE thing from him. my sis.. better.. at least out of the two calls.. one is hotline.. the other is ask about insurance. so she get to see the girl she attched to at work. according to my sister, the job is quite difficult and she say, she dun mind not getting the job cus its really kinda tough. haha. so.. i think the job is gonecase le. yeah.. i got time to enjoy more. no money only. may the sky drop money on me. haha. fat hope. i think im so pampered and protected.. i need to see the real world. hmm.. but im afraid of the real world.. haha.. can i stay young forever? let me stay in sch forever, continue to take allowance... and not take exams. haiz... life.
